Nextiva vs. 8×8: Which VoIP Supplier Is Perfect?

In case you are having problem in deciding whether or not Nextiva or 8×8 will be the absolute best full-service trade VoIP communications for your online business, you might be in the appropriate position.

Even though each Nextiva and eight×8 supply similar merchandise and answers, the comparability isn’t apples to apples. Whilst the goods are identical, each and every supplier specializes in a definite facet in their carrier, offering a singular standpoint on Cloud Communications.

On this article, we’ll pass throughout the pricing, options, buyer fortify, usability, and different knowledge that would possibly assist you make a decision which supplier is the most productive have compatibility for your online business.


Nextiva vs. 8×8 VoIP Comparability Desk

Nextiva 8×8
Pricing (per thirty days) Begins at $18.95 to $32.95 in step with person monthly. Begins at $15 to $44 in step with person monthly
Ease of Use Person-friendly Person-friendly
Video Conferencing As much as 250 members in step with assembly As much as 500 members in step with assembly
Verbal exchange Channels Voice, textual content messaging (SMS), video conferencing, crew messaging, web fax,voicemail Voice, textual content messaging (SMS), video conferencing, crew messaging, web fax,voicemail
Unfastened Trial To be had To be had
Person portal Nextiva’s protected internet portal or an Android/iPhone cell app lets in customers to customise their very own distinctive settings. Customers should obtain the softphone utility on a cell tool or pc with the intention to keep watch over their non-public settings.
MonthlyToll-free Mins All Nextiva programs come with toll-free mins 8×8 programs don’t include any
Reliability 99.999% uptime 99.999% uptime
AdvancedCall Control Options To be had To be had
Reside buyer fortify Reside fortify is incorporated with each Nextiva plan. 8×8 Specific isn’t eligible for reside assisted fortify.

Nextiva vs. 8×8 VoIP Pricing and Plans

Relating to worth, 8×8 wins as a result of its Specific tier prices handiest $15 monthly in step with person, in comparison to $18.95 monthly for Nextiva’s Very important plan. Alternatively, Nextiva gives per thirty days toll-free mins for all their programs, whilst 8X8 gives none.

If you select Nextiva, we suggest the Skilled plan, which gives considerably extra worth for a fragment of the cost of the Very important plan.

The underneath desk displays an in depth worth comparability between Nextiva and eight×8:

Nextiva vs. 8×8 VoIP Merchandise & Options

Each 8X8 and Nextiva have similar options that the majority small and large companies want. Alternatively, there are a couple of circumstances the place one VoIP carrier works higher than the opposite.


8X8 starter plan at $15/person/month gives options akin to voice, video, and messaging in a single app, limitless calling within the U.S. and Canada, auto-attendant, clever name routing, song on hang & voice mail.

Alternatively, in the event you improve to the X4 plan at $44/person/month, you get the entire options within the Starter plan, plus limitless voice calling to 48 international locations, video and audio conferencing, SMS and Group Chat, small trade & endeavor integrations and fax, name high quality reporting, manager analytics, observe, 8×8 Frontdesk.


The Nextiva Very important plan beginning at $18.99/person/month, gives options akin to limitless voice & video calling, voicemail, toll-free numbers, Outlook/Google Contacts Integrations, and limitless web fax.

Alternatively, in the event you pay $32.95 in step with person monthly to improve to Undertaking, if that’s the case, Nextiva will give you options akin to limitless voice and video conferencing members, display screen sharing, multi-level auto attendant, cell and desktop app, SMS/MMS, Salesforce/HubSpot Integrations, 3 Professionally Recorded Greeting, limitless video convention recording, name recording, voicemail transcription, Microsoft Groups/Customized Integrations, and Unmarried Signal-On, along with the whole lot incorporated within the Very important plan. Learn additional info on Nextiva’s trade telephone carrier. 

Nextiva vs. 8X8 Analytics

Nextiva has a integrated trade intelligence device that can assist you make sooner, higher trade choices, discover hidden insights, and strengthen worker efficiency. No nerd is needed. The Nextiva platform, specifically, includes a voice analytics device that will provide you with a real-time evaluate of your entire touch middle’s actions. With Nextiva’s interactive maps and graphs, you’ll see the voice analytics knowledge you wish to have.

However, the 8×8 unmarried platform gives transparent, aggregated analytics all the way through all your cloud communications, permitting you to pay attention to what the information way in your personnel. As well as, it gives correct and readily to be had knowledge to assist resolve corporate demanding situations and make higher choices. And you’ll additionally establish essential developments throughout crew, buyer, and worker.

Nextiva vs. 8×8 Name Pops

The Nextiva’s name Pop function presentations crucial details about the caller at the display screen ahead of answering the telephone and all over your dialog. When a buyer calls, name Pop presentations their touch knowledge in addition to important account knowledge, together with their buyer enjoy ranking, newest survey ranking, account worth, and final interplay sentiment.

However, in case your corporate helps to keep information of shoppers in an utility or web page, you’ll permit 8×8 Paintings for Desktop to turn additional info at the name quantity to your browser. The machine retrieves extra information from a URL that you simply provide in accordance with the telephone choice of an incoming name.

Nextiva vs. 8X8 Efficiency

Nextiva supplies remarkable safety and dependability. Nextiva boasts a 99.999 % uptime with integrated 24/7 tracking, courtesy of 8 issues of presence and carrier-grade knowledge amenities. Nextiva claims to provide the most productive uptime within the trade since its knowledge facilities use completely uninterruptible energy assets.

8×8, however, employs many redundant {hardware} and instrument answers, making sure that your communique stays uninterrupted within the tournament of a failure.

Nextiva vs. 8X8 Make stronger

Nextiva takes the lead with its distinctive Superb Carrier promise in the case of buyer fortify. Nextiva gives on-line ticketing fortify and, if wanted, an internet chat carrier for the starter plan. Additionally they supply e-mail and contact fortify Monday via Friday, between the hours of five a.m. and six p.m. MST; Saturdays, between 6 a.m. and six p.m. MST.

8×8 additionally supplies very good customer support. The 8×8 web page comprises a wealth of data, 24/7 assist via internet, reside chat, and contact, and a complete wisdom base.

8X8 vs. Nextiva Setup and Usability

No subtle {hardware} or devoted I.T. personnel is needed to arrange 8×8. You handiest want to connect with the web interface and set up the platform as wanted. For the ones , the corporate additionally gives loose on-line coaching and paid in-person coaching.

Nextiva’s person interface could be very user-friendly, making even essentially the most complicated regulations akin to name flows, person control, and voicemail adjustments easy. While 8×8 gives a portal and coaching to make it easy for directors to arrange the platform, Nextiva gives a extra passive approach to customers. Their staff are so accustomed to the era that they may be able to put the whole lot up in mins for a buyer.

Which One is Proper For Your Trade?

8X8 is sensible for your online business if:

Your corporation caters to international markets, and you wish to have a spouse who will let you make bigger the world over. Concentrated on new areas is way more straightforward with their limitless calling to 48 international locations and in depth analytics.

Nextiva is sensible for your online business if:

You need a supplier that places efficient name control forward of different capability. For many who are k with the fundamentals, its Cospace function makes it an appropriate mission control answer. But even so, if you wish to get essentially the most worth on your cash, choose local capability above third-party compatibility, and need to make bigger at a fast tempo within the close to long run. Nextiva’s products and services might be appropriate for a small trade that is predicated considerably on video communique. Click on right here to guide a demo.

So which one must you get? 

Each Nextiva and eight×8 are powerful, unswerving, and easy to make use of, and no matter one you select, your online business name bills will probably be not up to ahead of. The 2 VoIP suppliers be offering desktop and cell apps, so you’ll be expecting your crew to be productive from any place

However, the most productive VoIP products and services for your online business in the end rely on your funds, your particular trade wishes, and which platform options are maximum essential to you.

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